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Customer FAQ’s

The following are the most frequently asked questions (FAQ) about furnace sizing, servicing, and more. If we don’t answer your question below, please don’t hesitate to contact us.

Before you call a service technician, review the following:

1. Make sure to set the thermostat to your preferred temperature.

2. Make sure the filter is clean.

3. Check your power supply. That can include a normal-looking switch on the wall near the unit and a circuit breaker.

4. If you have a gas furnace and a heating problem, ensure that your gas service is ON.

How frequently should you service the furnace?

Experts recommend that you service your heating system once per year. That will help keep your unit working correctly and help to extend the lifespan of the entire system.

Although every furnace is different and might have its signs of failure, watch for the following common symptoms:

– Pilot light fails consistently

– Strange smells (rotten eggs, sulphur, etc.)

– No or little heat produced

– High amounts of corrosion

– Delayed ignition

Why should I buy a new furnace?

Buying a furnace is a significant decision. However, if your current system is old, inefficient, or needs to be repaired, buying a new one that may be as high as 60% more efficient than a system bought only ten years ago will offer long-term benefits. Replacing a 15-year-old unit can reduce electricity or natural gas expenses by 30 to 50%.

What is the best way to find the right furnace for me?

These days, there are so many different available heating systems. We draw on our extensive experience and knowledge of heating to help you determine the system that best fits your individual needs. The age and size of your house, in addition to how many rooms it has, utility rebate and incentive programs, regional and local utility costs, as well as climate, are all factors that may affect the functionality and your selection of a system. Our heating professionals consider all of these factors and use the latest technology when helping you choose the best system to invest in for your house.

Having a furnace installed professionally is just as important as buying the right furnace. That is because home heating solutions are complex. An improperly installed furnace can cause both long-and-short-term problems.

How much do home heating systems cost?

When determining the cost of a new home heating unit, you must consider many different factors. These factors include the condition of your ductwork, the size of your house, and how efficient the equipment is. Our professionals will work closely with you to help you find a heating system that fits the needs of your home as well as your budget. We do not charge a fee for our in-house replacement proposals.

What is the right size furnace for my house?

When it comes to sizing a system for a house, there is no established rule. To calculate the right size of the furnace, you must analyze several factors such as window placement and size, construction, ceiling height, others. The foundation for having an effective system is a professionally done load calculation. Call us to receive a free assessment from one of our licensed professionals.

Is a larger capacity furnace better?

No. A more extensive system with a larger capacity costs more to run and delivers less comfort. A furnace is its least efficient when initially turned on. A system with too large of capacity will run many short cycles, which turn off and on repeatedly, making it less efficient.

We recommend that you install a new furnace during the warmer months. However, your heating system may not cooperate. You should replace the heating system whenever a trusted technician recommends a replacement, no matter what time of year it is. 

When should you replace your furnace?

A standard-efficiency furnace, on average, will last 15 to 18 years (assuming that it is properly maintained). A high-efficiency furnace, on average, will last 12 to 14 years. If your house is over ten years old, you should start monitoring the furnace and how it is operating closely.

How can I lower my utility bills?

One easy initial step is to reduce your use of appliances, lights, etc. Having a programmable thermostat will allow you to make sure your furnace is set at a lower temperature when you are away from home and at night to reduce the amount of energy you use to maintain the temperature. Compared to a mid-efficiency or standard furnace, a high-efficiency furnace saves more money. Today’s high-efficiency furnaces are as much as 97% efficient (in contrast to older standard furnaces that are just 55% efficient).

What is the ENERGY STAR logo?

When you see the logo on HVAC equipment, that means the unit has a higher energy efficiency versus the federal minimum standards. Suppose you invest in an ENERGY STAR system. In that case, some of the benefits that you can enjoy include reducing air pollution, saving money on your utility bills and using energy more efficiently without having to sacrifice the unit’s style, versatility, or features.

How to ensure my heating system runs at peak performance?

When a unit runs efficiently, that can help to save money on your energy bills. You can try the following tips to help ensure your furnace operates at the most efficient level possible:

– Have a professional technician service the unit at least once per year

– Vacuum debris and dirt off of the unit

– Clean or change the air filters regularly

– Maintain the thermostat at a consistent temperature

What are the most important advantages offered by programmable thermostats?

Various programmable thermostats provide different features. However, since they are electronic, they are more efficient and accurate than thermostats containing mercury. A programmable thermostat allows you to control your home’s temperature at various times throughout the day without having to touch the thermostat. Since everything is automated, you won’t need to remember to change the setting.

What furnace air filter is the best to use?

A quality air filter can make a big difference in the air quality of your home and the energy efficiency of your HVAC system. It is imperative to know about the different factors involved in filters, such as price and size.